Shipping & Returns
Minimizing shipping waste is important to us. We pack orders with recyclable and compostable materials like cardboard boxes, paper envelopes and paper tape. We also work with our vendors to ensure that products are shipped plastic-free, and reuse their packaging whenever possible.
United States Shipping
- We offer free standard shipping for all orders in the United States, excluding oversized items.
- Orders are shipped 2-4 business days after they are placed (please expect moderate delays during the COVID-19 pandemic).
- Orders arrive 2-5 business days after you receive a shipping notification.
- Expedited shipping rates are available at checkout.
- Please note that USPS is experiencing significant delays. Replacements can only be sent 30 days after last tracking page update.
- International shipping rates are calculated at checkout.
- International customers are responsible for duties and import fees.
- International orders can be tracked via national mail carriers using the tracking codes provided.
- We are unable to provide support after a package enters the destination country.
- Unused items can be returned for a refund within 15 days of delivery. Customer is responsible for return shipping.
- Damaged, defective or incorrect products can be returned within 7 days of delivery with complimentary return shipping.
- Cosmetics and personal hygiene products are not eligible for returns or refunds.
- A Note on Wood Brushes: Wood oxidation in the form of dark spots or discoloration is a natural process caused by exposure to water and other elements (ie iron in water), and shouldn’t be confused with mold or mildew. It’s also normal for the brushes to develop minor cracks. This is consistent with untreated wood products and these natural signs of aging will not affect the performance of your brush. To extend the life of your brush, towel dry after each use and periodically apply beeswax or natural oil to wood parts.
- To start a return, please email us at firstname.lastname@example.org and include your full name and order number.